Privacy Policy

Privacy Policy

Last updated: 24/03/2025

At IT Cloud & Services SRL, accessible from https://www.itcservices.be, one of our main priorities is the privacy of our visitors and clients. This Privacy Policy document explains the types of information we collect, how we use it, and your rights under the General Data Protection Regulation (GDPR).

1. Information We Collect

We may collect and process the following personal data:

  • Name and contact information (email, phone number)

  • Company name and address (if applicable)

  • Technical data (IP address, browser type, time zone, device)

  • Usage data (pages visited, time on site, referral URLs)

  • Information provided through forms (contact forms, service requests)

2. How We Use Your Data

We use your personal data to:

  • Provide and manage our IT services

  • Respond to your inquiries and requests

  • Improve our website and user experience

  • Send you important updates or promotional information (only with your consent)

  • Ensure website security and prevent fraud

3. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience. You may adjust your browser settings to refuse cookies. For more details, please see our Cookie Policy (add link if available).

4. Legal Basis for Processing

We process your data based on:

  • Your consent

  • The performance of a contract

  • Legal obligations

  • Our legitimate business interests (e.g., website security, service improvement)

5. Data Sharing and Third Parties

We do not sell or rent your data. However, we may share data with trusted third-party service providers, such as:

  • Web hosting and analytics providers (e.g., Google Analytics)

  • Email and CRM systems (for support or communication)

  • Legal or regulatory authorities if required

6. Data Retention

We retain personal data only as long as necessary:

  • For the purposes outlined in this policy

  • To comply with legal obligations

  • To resolve disputes and enforce our agreements

7. Your GDPR Rights

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Withdraw your consent

  • Object to processing

  • Request data portability

  • File a complaint with the Belgian Data Protection Authority (https://www.autoriteprotectiondonnees.be/)

To exercise your rights, contact us at: privacy@itcservices.be

8. Security

We use appropriate technical and organisational measures to secure your personal data, including encrypted communications (SSL), firewalls, and restricted access.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact:

IT Cloud & Services SRL

Email: privacy@itcservices.be

Website: https://www.itcservices.be